Who We Are

GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.

The Opportunity

We're hiring a Marketing Production Support Lead to serve as the operational anchor for the CRM and Promotional Operations team at a high-growth consumer tech platform — a role that functions similarly to a Site Reliability Engineer for marketing, going far beyond traditional pre-launch QA to own live, in-flight campaign triage, incident command, root-cause analysis, and the technical depth to validate SQL audience logic, HTML/CSS code, and complex dynamic targeting strategies. Approximately 50% of your time will be spent on team leadership — managing a distributed team of 4+ QA specialists, running daily stand-ups, enforcing strict SLAs and accountability, and escalating decisively when standards are missed — and 50% on hands-on, advanced technical QA and production support for high-visibility, high-financial-impact campaigns across email, push, in-app, and promo code channels.

What Your Day-to-Day Will Look Like

• Team Leadership & Accountability: Manage daily operations and serve as the primary escalation point for a team of 4+ QA specialists; lead daily stand-ups to assess workloads, reallocate tickets, and manage expedited requests; enforce strict SLAs, task accountability, and end-of-shift status reporting — taking decisive management action when expectations are missed
• Production Support & Incident Management: Monitor live production campaigns and act as incident commander for on-call triage and rapid resolution; conduct root-cause analyses on post-launch errors and communicate findings and remediation plans clearly to cross-functional partners and executive leadership; serve as the final gatekeeper for urgent, high-visibility, and C-suite-directed campaign requests to mitigate financial risk
• Technical QA & Campaign Auditing: Audit, update, and schedule complex digital campaigns across email, push notifications, in-app messaging, and promo code engines; use SQL to verify target audience sizes against promotional logic and validate that large-scale marketing budgets align with business guardrails; deep-dive into campaign assets to validate HTML/CSS code, copy accuracy, and advanced dynamic targeting strategies
• Process Optimization & AI Enablement: Maintain and optimize comprehensive, multi-page QA checklists as new product features and marketing surfaces are added; analyze QA error trends to build targeted training documentation; leverage AI and automation tools to accelerate triage, RCA, and live-campaign monitoring — and champion AI adoption across the team by coaching members on integrating these tools into their daily workflows
• Technical Guidance & Enablement: Provide strategic technical guidance to operators executing complex campaign architectures; identify and implement opportunities to automate repetitive operational workflows to prevent recurring issues across the team

What You Bring

• CRM Operations Experience: 3+ years in technical operations, production support, or advanced QA within CRM ecosystems; 3+ years of hands-on technical experience inside enterprise-level ESP/CRM platforms — Braze experience is highly preferred
• People Management: 2+ years of formal or informal people management experience with a proven track record of enforcing accountability, managing performance, and holding a distributed team to high operational standards
• Technical Stack: Intermediate to advanced SQL proficiency (required for audience validation); working knowledge of HTML/CSS for campaign asset validation; strong Google Sheets or Excel skills for operational analysis and reporting
• Financial & Risk Judgment: Direct experience auditing promotional budgets or managing campaigns with high monetary and financial impact — you understand the stakes and act as a reliable final gatekeeper under pressure
• Communication: Exceptional written and verbal communication skills; comfortable delivering clear, confident status updates to executive leadership and holding firm on quality standards with execution teams without flinching

Bonus Points if:

• You have prior experience in the tech sector, high-growth startups, or supporting app-centric digital products
• You are familiar with Agile/Scrum methodologies and ticketing systems such as Jira or Asana

What We Offer

At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world's best brands scale. We believe that the right talent, placed in the right role, changes everything — and that starts with how we take care of you.

We support your life inside and outside of work with a comprehensive benefits package:

• Fully Remote: 100% Remote work environment, never fight traffic again
• Health Coverage: HMO or Healthcare Stipend (depending on location) after 90 days of service
• Time to Recharge: 7 Paid Holidays and up to 6 PTO days per year
• Family First: Parental leave after 1 year of service

We offer additional incentives for go-getters and proven performers!

• $25 monthly perfect attendance bonus
• Performance bonus
• Anniversary bonus ($100 at 1 year; $200 at 2 years)
• Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client

Your Application Roadmap

You've applied, now let's get to work. Here's the play-by-play:

• Step 1 Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles.
• Step 2 Recruiter Interview: If we believe we have a great client match, we'll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick.
• Step 3 Online Assessment: This is your chance to shine! You'll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you.
• Step 4 Match Interview: You'll meet with one of our Senior Leaders for a deep-dive validation to ensure we're matching you with the right opportunity. This is your moment to bring your A-game and really shine — it's the final step for many of our roles!

Depending on the client, there are sometimes 2 additional steps:

• Step 5 15-min Prep Call: We've got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you're 100% ready.
• Step 6 Client Interview: You'll meet the client to discuss how you'll help them scale and succeed. Bring your metrics and be on your A-game — this is your last chance to make a great first impression!

Join our 100% remote global team today, and grow with GrowthAssistant!

GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.