Who We Are

GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.

The Opportunity

We're hiring a Customer Service Assistant for a direct-to-consumer ecommerce brand — delivering empathetic, timely email support in a high-ticket-volume environment, resolving customer issues across returns and shipping, and helping the team spot patterns in customer feedback.

What Your Day-to-Day Will Look Like

• Customer Support: Resolve customer issues and provide exceptional support across a high volume of tickets using Gorgias and Loop (returns platform).
• Macros: Use help desk macros to respond efficiently and consistently.
• Empathetic Service: Deliver empathetic, intuitive customer service so every customer feels seen and heard.
• Written Responses: Provide timely, professional written responses to all customer inquiries via email.
• Team Initiatives: Join team ideation and discussions on customer loyalty programs and new initiatives.
• Self-Directed Learning: Independently learn and adapt to various platforms, using internal Notion docs as a resource.
• Team & Warehouse Coordination: Collaborate with internal teams on Slack and communicate with the warehouse team about replacement orders and shipment issues via email or Slack.
• Feedback Patterns: Monitor customer feedback and log patterns across similar issues so the client can draw connections and escalate problems.

What You Bring

• CX Experience: 2+ years in customer experience roles, with consistent experience resolving issues and supporting customers while handling a high volume of tickets.
• Tools: Experience using Gorgias, Shopify, and Loop.
• Written Communication: Strong written communication skills for email-based customer support.
• Empathy & Problem-Solving: Empathetic and excellent problem-solving skills, with an intuitive approach to support.
• Collaboration: Ability to work independently and with a team, with great communication on platforms like Slack.
• Availability: Ability to work Pacific Time hours (9:00 AM–6:00 PM PT), which is a night shift for candidates based in the Philippines.

Bonus Points if:

• You have experience with Richpanel, including its AI-powered support features.
• You have used Redo or other returns platforms beyond Loop.
• You have worked with a 3PL such as Ryder on shipment issues and replacement orders.
• You are interested in filing carrier claims (e.g., FedEx).
• You want to become the client's go-to customer service representative.

Salary Range: $5.00 - $6.00 per hour (Final offer based on skills and experience matched to role requirements)

What We Offer

At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world's best brands scale. We believe that the right talent, placed in the right role, changes everything — and that starts with how we take care of you.

We support your life inside and outside of work with a comprehensive benefits package:

• Fully Remote: 100% Remote work environment, never fight traffic again
• Health Coverage: HMO (depending on location) after 90 days of service
• Time to Recharge: 7 Paid Holidays and up to 6 PTO days per year
• Family First: Parental leave after 1 year of service

We offer additional incentives for go-getters and proven performers!

• Anniversary bonus ($100 at 1 year; $200 at 2 years)
• Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client

Your Application Roadmap

You've applied, now let's get to work. Here's the play-by-play:

• Step 1 Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles.
• Step 2 Recruiter Interview: If we believe we have a great client match, we'll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick.
• Step 3 Online Assessment: This is your chance to shine! You'll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you.
• Step 4 Match Interview: You'll meet with one of our Senior Leaders for a deep-dive validation to ensure we're matching you with the right opportunity. This is your moment to bring your A-game and really shine — it's the final step for many of our roles!

Depending on the client, there are sometimes 2 additional steps:

• Step 5 15-min Prep Call: We've got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you're 100% ready.
• Step 6 Client Interview: You'll meet the client to discuss how you'll help them scale and succeed. Bring your metrics and be on your A-game — this is your last chance to make a great first impression!

Join our 100% remote global team today, and grow with GrowthAssistant!

GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.