Who We Are

GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.

The Opportunity

We're hiring a Marketing Production Support Lead for a leading on-demand consumer marketplace that reaches millions of customers — leading a team of QA specialists across email, push, in-app, and promo campaigns, and acting as the escalation point for CRM campaign execution and quality.

What Your Day-to-Day Will Look Like

• Team Leadership: Host daily stand-ups to manage team workload and re-assign tickets as needed.
• Campaign Accountability: Own the preparation and execution of CRM campaign tactics by a team of GAs — promotions, in-app banners, emails, and customer lists.
• QA Oversight: Support and internally QA a team conducting quality assurance across all email marketing deliverables (templates, popups, campaigns, flows, and SMS), checking technical setups before launch for strategy alignment, deliverability, and targeting.
• Cross-Functional Coordination: Work closely with cross-functional teams on marketing campaign execution, and maintain campaign documentation including tickets, overviews, calendars, and status documents.
• Quality Tracking: Flag SLA violations and QA misses to leadership, record areas where operators frequently miss, and consolidate and track QA misses to identify frequent problem areas.
• Strategic Review: Review campaigns from a strategic perspective and provide guidance, and respond to operators promptly via Slack, email, and Jira tickets.
• Reporting: Report on self-serve processes monthly, quarterly, and annually, and triage errors and expedited requests across email, push, in-app, and promo.
• Training & Auditing: Create and improve training material for new operators alongside the manager, and conduct random audit QA cases to ensure ongoing quality.

What You Bring

• CRM QA Experience: 3+ years of experience in QA-specific tasks for CRM (Braze preferred, but not mandatory).
• ESP Experience: 3+ years of experience with an ESP (email service provider) platform.
• Leadership: 2+ years in a leadership role with a clear ability to hit KPIs while fostering a motivating work environment.
• Tools: Proficiency with Jira, Slack, Google Suite, and CRM systems (email, push, in-app, promo codes); intermediate HTML and SQL; intermediate Google Sheets.
• Campaign & Budget Experience: Experience reviewing, updating, and scheduling digital campaigns (copy, code, creative review) and managing promo budgets to meet business goals.
• Attention to Detail: Exceptionally high attention to detail — thorough, consistent double-checking, and a strong focus on following guidelines and testing everything works properly.
• Communication: Highly proficient written and spoken English, with extremely clear communication and direction to team members.

Bonus Points if:

• You have experience in the tech industry.
• You have experience working with an app-centric client.

What We Offer

At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world's best brands scale. We believe that the right talent, placed in the right role, changes everything — and that starts with how we take care of you.

We support your life inside and outside of work with a comprehensive benefits package:

• Fully Remote: 100% Remote work environment, never fight traffic again
• Health Coverage: HMO or Healthcare Stipend (depending on location) after 90 days of service
• Time to Recharge: 7 Paid Holidays and up to 6 PTO days per year
• Family First: Parental leave after 1 year of service

We offer additional incentives for go-getters and proven performers!

• $25 monthly perfect attendance bonus
• Performance bonus
• Anniversary bonus ($100 at 1 year; $200 at 2 years)
• Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client

Your Application Roadmap

You've applied, now let's get to work. Here's the play-by-play:

• Step 1 Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles.
• Step 2 Recruiter Interview: If we believe we have a great client match, we'll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick.
• Step 3 Online Assessment: This is your chance to shine! You'll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you.
• Step 4 Match Interview: You'll meet with one of our Senior Leaders for a deep-dive validation to ensure we're matching you with the right opportunity. This is your moment to bring your A-game and really shine — it's the final step for many of our roles!

Depending on the client, there are sometimes 2 additional steps:

• Step 5 15-min Prep Call: We've got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you're 100% ready.
• Step 6 Client Interview: You'll meet the client to discuss how you'll help them scale and succeed. Bring your metrics and be on your A-game — this is your last chance to make a great first impression!

Join our 100% remote global team today, and grow with GrowthAssistant!

GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.