Who We Are

GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.

The Opportunity

GrowthAssistant is looking for a Technical Support Assistant (B2B / SaaS) to support a leading hotel technology company in the U.S. The ideal candidate has a customer-first mindset and aims to deliver high-quality technical service in every interaction. This is an excellent opportunity to work with a well-known B2B brand while continuously sharpening your technical troubleshooting skills in a fast-paced SaaS environment.

• Schedule: U.S. Business Hours

What Your Day-to-Day Will Look Like

• Multichannel Technical Support: Provide timely assistance to customers via email, chat, and phone, ensuring the team hits critical response time goals.
• Knowledge Management: Reference the internal Knowledge Base and technical resources to provide accurate, high-quality solutions to user inquiries.
• Cross-Functional Collaboration: Communicate via Slack with Engineering and Product teams to investigate and resolve complex software issues.
• Escalation Management: Follow established protocols to escalate high-tier technical inquiries to the appropriate internal stakeholders.
• Process Adherence: Utilize defined SOPs to maintain consistency in troubleshooting and customer communication.

What You Bring

• Ticketing Expertise: 2+ years of hands-on experience with Zendesk or a similar ticketing platform (Zendesk is strongly preferred).
• Industry Experience: A proven track record of providing technical support within a SaaS or B2B software company.
• Communication Skills: The ability to translate technical concepts into clear, user-friendly instructions.
• Problem-Solving Skills: A proactive approach to troubleshooting and a keen eye for software-related issues.
• Team Mindset: A desire to learn, grow, and take on more responsibilities as you become a subject matter expert.

Bonus Points if:

• You have advanced technical skills (understanding of APIs, integrations, or basic web technologies).
• You have prior experience in the hospitality or hotel technology industry.
• You are comfortable managing a high volume of technical tickets with minimal supervision.

Salary Range: $4-$5/hour (Final offer based on skills and experience matched to role requirements)

What We Offer

At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world’s best brands scale. We believe that the right talent, placed in the right role, changes everything - and that starts with how we take care of you.

We support your life inside and outside of work with a comprehensive benefits package:

• Fully Remote: 100% Remote work environment, never fight traffic again
• Health Coverage: Comprehensive Health Insurance (HMO) Card
• Time to Recharge: 7 Paid Holidays and 6 PTO days/year
• Family First: Dedicated Maternity and Paternity Leaves
• Work Setup: 100% permanent work-from-home

We offer additional incentives for go-getters and proven performers!

• $25 monthly perfect attendance bonus
• Performance bonus
• Anniversary bonus ($100 at 1 year; $200 at 2 years and up)
• Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client

Your Application Roadmap

You’ve applied, now let’s get to work. Here’s the play-by-play:

• Step 1 | Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles.
• Step 2 | Recruiter Interview: If we believe we have a great client match, we’ll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick.
• Step 3 | Online Assessment: This is your chance to shine! You’ll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you.
• Step 4 | Match Interview: You’ll meet with one of our Senior Leaders for a deep-dive validation to ensure we’re matching you with the right opportunity.

Depending on the client, there are sometimes 2 additional steps:

• Step 5 | 15-min Prep Call: We’ve got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you’re 100% ready.
• Step 6 | Client Interview: You’ll meet the client to discuss how you’ll help them scale and succeed. Bring your technical wins and be on your A-game!

Join our 100% remote global team today, and grow with GrowthAssistant!

GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All employment decisions are based on qualifications, merit, and business need.