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Client Support Coordinator (LATAM)
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Who We Are

GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we’re a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.


The Opportunity

We’re hiring a Client Support Coordinator (LATAM Candidate) to join a high-growth digital mental health platform — providing full-time, fully client-facing support across email, live chat, and phone channels for clients navigating their mental health care journey. You’ll assist clients with questions, account concerns, scheduling support, and workflow inquiries; handle escalated and sensitive interactions with empathy and professionalism; investigate issues across internal systems; and maintain accurate documentation throughout — all while managing multiple channels simultaneously in a fast-paced support environment. This role is built for someone who is genuinely empathetic, highly dependable, calm under pressure, and committed to delivering a high standard of care in every client interaction.


What Your Day-to-Day Will Look Like

  • Multi-Channel Client Support: Provide client support via email, live chat, and phone — managing all three channels simultaneously with timely, accurate, and empathetic responses that maintain a high standard of care throughout every interaction.
  • Issue Investigation & Resolution: Investigate client concerns across internal systems and platforms; ensure timely follow-up and resolution of requests; and accurately document all interactions, updates, and follow-ups within support systems.
  • Escalation Management: Handle escalated and sensitive client interactions with professionalism and emotional intelligence; escalate recurring issues, trends, or workflow concerns to internal teams as appropriate.
  • Cross-Functional Collaboration: Collaborate with internal departments to resolve support issues and provide operational coverage that supports team efficiency and continuity.
  • SOP & Workflow Adherence: Follow established SOPs, escalation processes, and communication standards; prioritize and manage competing support workflows to maintain consistent response quality and throughput.


What You Bring

  • Client Support Experience: 2+ years of experience in customer support, client services, call center support, or similar client-facing roles — with strong hands-on experience handling phone support in a professional environment.
  • Empathy & Emotional Intelligence: A high level of empathy, emotional intelligence, and professionalism — with genuine comfort navigating sensitive conversations and the ability to remain calm and composed under pressure.
  • Multitasking & Attention to Detail: Proven ability to manage phone, chat, and email support simultaneously; strong attention to detail and investigative problem-solving skills to identify and resolve client issues accurately.
  • Tool Proficiency: Experience using Zendesk or a comparable CRM/ticketing platform; comfortable navigating multiple systems and tools simultaneously including Slack, Gmail, and Google Workspace.
  • Communication & Availability: Excellent verbal and written English communication skills; highly dependable and reliable with strong accountability; available to work PST hours consistently.


Bonus Points if:

  • You have experience supporting clients in healthcare or mental health environments.
  • You have experience handling escalated client situations in a high-volume support environment.
  • You have familiarity with HIPAA compliance requirements.
  • You have experience identifying support trends and proactively escalating operational concerns to internal teams.
  • You have experience working in remote support teams.


What Success Looks Like in This Role

  • Complete 35+ support tickets across all channels daily with consistent quality and responsiveness.
  • Maintain a Customer Satisfaction (CSAT) score of 80% or above.
  • Deliver timely and accurate client responses across email, chat, and phone with a professional, empathetic tone.
  • Follow through consistently on escalations and issue investigations without items falling through the cracks.
  • Maintain high-quality, audit-ready documentation and interaction records across all support systems.
  • Provide reliable support coverage and proactive communication that allows the broader team to operate efficiently.


Salary Range: $6.00 - $8.00/hour (Final offer based on skills and experience matched to role requirements)


What We Offer

At GrowthAssistant, you aren’t just joining a company; you’re joining a movement to redefine how the world’s best brands scale. We believe that the right talent, placed in the right role, changes everything — and that starts with how we take care of you.


We support your life inside and outside of work with a comprehensive benefits package:

  • Fully Remote: 100% Remote work environment, never fight traffic again
  • Health Coverage: HMO or Healthcare Stipend (depending on location) after 90 days of service
  • Time to Recharge: 7 Paid Holidays and up to 6 PTO days per year
  • Family First: Parental leave after 1 year of service


We offer additional incentives for go-getters and proven performers!

  • $25 monthly perfect attendance bonus
  • Performance bonus
  • Anniversary bonus ($100 at 1 year; $200 at 2 years)
  • Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client


Your Application Roadmap

You’ve applied, now let’s get to work. Here’s the play-by-play:

  • Step 1 Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles.
  • Step 2 Recruiter Interview: If we believe we have a great client match, we’ll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick.
  • Step 3 Online Assessment: This is your chance to shine! You’ll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you.
  • Step 4 Match Interview: You’ll meet with one of our Senior Leaders for a deep-dive validation to ensure we’re matching you with the right opportunity. This is your moment to bring your A-game and really shine — it’s the final step for many of our roles!


Depending on the client, there are sometimes 2 additional steps:

  • Step 5 15-min Prep Call: We’ve got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you’re 100% ready.
  • Step 6 Client Interview: You’ll meet the client to discuss how you’ll help them scale and succeed. Bring your metrics and be on your A-game — this is your last chance to make a great first impression!



Join our 100% remote global team today, and grow with GrowthAssistant!


GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.

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