Who We Are

GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.

The Opportunity

We are looking for a highly organized and proactive Customer Support Assistant (B2B Wholesale) to support our sales and operations team. This role serves as a key support function for our wholesale business by managing customer communication, order coordination, account follow-up, and day-to-day operational tasks.

The ideal candidate is detail-oriented, responsive, comfortable working across multiple systems, and enjoys supporting both internal teams and external wholesale partners. You'll work closely with sales reps, warehouse operations, and customer accounts to ensure orders move smoothly from placement through delivery.

What Your Day-to-Day Will Look Like

• Inbound Support: Respond to inbound emails and support requests from wholesale accounts and sales representatives, ensuring prompt and accurate communication.
• Order Management: Assist with order management within NetSuite and NuORDER, including shipping updates, cancellations, adjustments, and tracking support on existing orders.
• Cross-Team Coordination: Coordinate with warehouse and operations teams to help ensure timely order fulfillment and quickly resolve issues as they arise.
• Proactive Monitoring: Monitor order flow and proactively communicate delays, inventory issues, or shipment updates to accounts and internal stakeholders.
• Account Follow-Up: Follow up with accounts on past-due invoices and payment status to help the team maintain healthy receivables.
• Lead Routing: Forward inbound wholesale leads and opportunities to the appropriate territory sales representative for follow-up.
• Account Setup & Records: Support account setup and maintenance for new and existing wholesale customers, and help keep customer, order, and shipping records accurate across systems.
• Special Projects: Assist with special projects and operational initiatives as the business grows.

What You Bring

• Organizational Discipline: Strong organizational skills, high attention to detail, and the ability to manage multiple priorities in a fast-paced environment without losing accuracy.
• Communication & Customer Mindset: Excellent written and verbal communication skills with a customer-service orientation and a problem-solving approach to partner and internal requests.
• Tool Proficiency: Proficient in Google Workspace and/or Microsoft Office, with hands-on experience using ERP or order management systems (NetSuite preferred).
• Cross-Functional Collaboration: Ability to work effectively across sales, operations, and warehouse teams to keep orders moving from placement through delivery.
• Ownership & Adaptability: Proactive, takes ownership, follows through, and brings a positive willingness to jump in where needed as the business grows.

Bonus Points if:

• You have experience with wholesale/B2B platforms such as NuORDER.
• You have a background in wholesale, customer support, sales operations, or e-commerce operations.
• You're familiar with shipping, fulfillment, or inventory processes.
• You've supported B2B customers or sales reps in a previous role.

Salary Range: $6.00 - $8.00/hour (Final offer based on skills and experience matched to role requirements)

What We Offer

At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world's best brands scale. We believe that the right talent, placed in the right role, changes everything — and that starts with how we take care of you.

We support your life inside and outside of work with a comprehensive benefits package:

• Fully Remote: 100% Remote work environment, never fight traffic again
• Health Coverage: HMO or Healthcare Stipend (depending on location)
• Time to Recharge: 7 Paid Holidays and 6 PTO days/year
• Family First: Dedicated Maternity and Paternity Leaves

We offer additional incentives for go-getters and proven performers!

• $25 monthly perfect attendance bonus
• Performance bonus
• Anniversary bonus ($100 at 1 year; $200 at 2 years)
• Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client

Your Application Roadmap

You've applied, now let's get to work. Here's the play-by-play:

• Step 1 Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles.
• Step 2 Recruiter Interview: If we believe we have a great client match, we'll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick.
• Step 3 Online Assessment: This is your chance to shine! You'll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you.
• Step 4 Match Interview: You'll meet with one of our Senior Leaders for a deep-dive validation to ensure we're matching you with the right opportunity. This is your moment to bring your A-game and really shine — it's the final step for many of our roles!

Depending on the client, there are sometimes 2 additional steps:

• Step 5 15-min Prep Call: We've got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you're 100% ready.
• Step 6 Client Interview: You'll meet the client to discuss how you'll help them scale and succeed. Bring your metrics and be on your A-game — this is your last chance to make a great first impression!

Join our 100% remote global team today, and grow with GrowthAssistant!

GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.