Business Operations Assistant

Are you willing to work full-time (40 hours per week) with an assigned or fixed graveyard work schedule? *

Yes
No

Have you worked regularly in US business hours (ET, CT, MT, or PT) within the last 6 months? *

Yes, full US timezone overlap
Yes, partial overlap (at least 4 hrs/day)
No, I have not worked US hours recently

Are you willing to use a time tracker tool like HubStaff? Note: Our time tracker only takes screenshots and tracks mouse and keyboard activity, but we appraise your performance based on your output. *

Yes
No

Do you have any planned leaves in the next 90 days? If yes, please state the dates. If none, type N/A. *

I hereby declare that all information provided in my application with GrowthAssistant is accurate, complete, and true to the best of my knowledge. I understand that any inconsistencies found in the information provided at any stage of the recruitment process may result in the automatic rejection of my application. I understand and acknowledge that I will no longer be considered placeable with GrowthAssistant if any discrepancies are identified. *

Agree

How many years of experience do you have in operations, business operations, customer support, virtual assistance, or similar execution-heavy roles? *

< 6 months
1 - 2 years
2 - 3 years
3 years +

Tell us about your overall experience in operations, business support, customer support, or similar execution-heavy roles. What types of operational workflows, customers, or business functions have you supported? *

What platforms or tools have you worked with? (Examples: Google Workspace, Notion, Linear, Slack, Zendesk, Intercom, HubSpot, ClickUp, Trello, Airtable, internal admin tools, operational dashboards, etc.) *

Have you worked with internal admin systems, operational dashboards, or customer account management platforms? 1. If yes, what systems did you use, what were your primary responsibilities, and did your role involve handling sensitive customer information? *

Tell us about your experience supporting customer onboarding, account setup, or operational review processes. What types of customer requests or workflows did you typically handle? *

Have you reviewed customer-submitted documents (such as verification documents, onboarding requirements, compliance-related documents, or KYC requirements)? If yes, please describe your role and how you determined whether to approve or escalate a request. *

Tell us about a recurring operational workflow or process that you owned. What was your responsibility, and how did you ensure it consistently ran smoothly? *

Walk us through a repetitive operational task you handled. How did you ensure accuracy and make sure nothing slipped through the cracks? *

Tell us about a time you encountered an operational exception or unusual case. How did you handle it, and what made you decide whether to resolve it yourself or escalate it? *

What experience do you have supporting customers through: 1. Email 2. Chat 3. Phone *How do you explain processes or resolve customer concerns in a clear and professional way? *

Tell us about a time you had to manage several operational tasks with competing priorities. How did you stay organized and ensure everything was completed on time? *

Have you worked in a fast-paced or high-volume environment? If yes, how did you prioritize your workload while maintaining accuracy? *

Have you worked in environments with SLAs, productivity goals, or operational KPIs? If yes, what metrics were you measured on? (Examples: response time, turnaround time, ticket volume, accuracy, QA scores, CSAT, productivity, backlog management, etc.) *

On average, how many operational tasks, tickets, or customer requests did you handle daily? Please provide an estimate and briefly describe the types of work involved. *

Tell us about your experience creating or maintaining SOPs, process documentation, or knowledge bases. What types of documentation did you create or update? *

Tell us about a time you had to quickly learn a new process, system, tool, or workflow. How did you get up to speed and become productive? *

What experience do you have with Excel or Google Sheets? Please share any trackers, reports, dashboards, operational logs, or data-related tasks you managed. *

Have you worked in a startup or fast-changing environment? If yes, how did you adapt when processes, priorities, or workflows changed? *

Have you used AI tools or workflow automation tools in your work? If yes, which tools did you use, and how did they help improve your efficiency? *

Have you worked with confidential customer or business information? If yes, what types of information did you handle, and how did you ensure accuracy, security, and confidentiality? *

What industries have you supported throughout your career? (Examples: SaaS, fintech, proptech, banking, ecommerce, healthcare, logistics, real estate, etc.) *

This role offers a monthly salary up to $8.5/hr depending on experience. *How much would be your actual expected rate in USD. *