Technical Support Specialist

LinkedIn Profile URL *

Portfolio or personal website URL (if applicable)

Are you 18 years of age or older? *

Yes
No

What country are you currently based in? *

What languages do you speak fluently? *

Have you worked regularly in US business hours (ET, CT, MT, or PT) within the last 6 months? *

Yes, full US timezone overlap
Yes, partial overlap (at least 4 hrs/day)
No, I have not worked US hours recently

What is your earliest available start date *

Are you referred by an existing GA? *

Yes
No

If you answer yes to the above question, please indicate the GA name.

How many years of experience do you have in technical support, cloud support, or account administration? *

< 6 months
1 - 2 years
2 - 3 years
3 years +

Tell us about your overall experience in technical support, platform support, or cloud/system support roles. What types of systems, tools, or customers did you support? *

What platforms or tools have you worked with? (Examples: Gorgias, Zendesk, HubSpot, Salesforce, Intercom, admin dashboards, CRM tools, cloud-based platforms, etc.) For each tool, briefly describe your responsibilities. *

Have you worked with backend/admin dashboards or account management systems? If yes: 1. What type of access did you have? 2. What actions were you responsible for? 3. Did you handle sensitive customer information? *

Describe your experience handling customer login, authentication, or account access issues. What types of issues did you usually encounter, and how did you resolve them? *

Walk us through how you troubleshoot technical or system-related issues. Please share 1 example of a technical issue you resolved and the steps you took. *

Have you ever escalated issues to another team (engineering/product/IT)? If yes: 1. When do you decide to escalate? 2. What information do you typically include? *

What experience do you have supporting customers through: email chat phone How do you explain technical issues to non-technical users? *

Have you worked in environments with SLAs, KPIs, or productivity targets? If yes, what metrics were you measured on? (Examples: CSAT, response time, resolution time, ticket volume, QA, etc.) *

On average, how many tickets, chats, or customer interactions did you handle daily? Please specify by channel if possible. *

Have you handled high-volume support periods before? If yes, how did you prioritize tasks and manage follow-ups? *

What experience do you have with Excel or Google Sheets? Please share any trackers, reports, or data-related tasks you managed. *

What industries have you supported throughout your career? (Examples: SaaS, ecommerce, healthcare, fintech, logistics, etc.) *

Have you worked on data cleanup or ensuring data accuracy? If yes, what was your approach? *

This role offers a monthly salary up to Php 50,000, depending on experience. *How much would be your actual expected rate in peso *

Do you have any appointments/events that will require you to go on leave for the next 3 months from your hire date? If yes, list all the dates. If none, write N/A *

List all the necessary details. 1. Computer Processor and RAM details of your own device 2. Internet Speed *

Are you comfortable in using Hubstaff? *

Yes
No

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