Who We Are

GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.

The Opportunity

Level up your career in healthcare operations as a Technical Support Specialist! We’re looking for an empathetic, highly organized, and technically agile professional to provide front-line operational support to patients and healthcare providers. In this role, you will serve as the critical bridge between patients, doctors, and pharmacies—resolving non-clinical technical issues involving prescriptions, billing, and eligibility.

This is a high-trust role designed for someone who enjoys solving complex support cases that require deep research, cross-tool investigation, and seamless coordination. If you thrive in a fast-paced environment and want to provide world-class support for a forward-thinking healthcare platform, we want to hear from you.

What Your Day-to-Day Will Look Like

• Multi-Channel Support: Provide technical assistance to patients and providers via email, chat, and phone, ensuring high-quality communication and rapid response times.
• Complex Coordination: Act as the primary liaison between patients, doctors, pharmacies, and internal teams to resolve technical blockers like prescription transmissions.
• Case Management: Own support cases from end-to-end, performing deep-dive research and multiple follow-ups rather than simple single-touch responses.
• Documentation & Reporting: Meticulously document all outcomes in Zendesk and operational spreadsheets (Google Sheets/Excel) and communicate via Slack.
• Financial Operations: Securely handle sensitive workflows including refunds, billing inquiries, and payment-related tasks using internal tools and SOPs.
• Technical Escalations: Partner with Engineering and Product teams to escalate bugs or system inquiries, ensuring 100% issue resolution.
• Process Adherence: Follow established security and operational protocols to maintain high standards in a regulated healthcare environment.

What You Bring

• Platform Expertise: 2+ years of experience with Zendesk or a similar ticketing platform (Zendesk strongly preferred).
• Industry Background: Proven experience supporting customers in high-trust, regulated industries (Healthcare, FinTech, or Insurance).
• Technical Agility: Comfort jumping between multiple tools simultaneously, including Slack, JIRA, internal admin systems, and spreadsheets.
• Communication: Exceptional written and verbal English skills with a professional, empathetic, and patient-centric phone presence.
• Detective Mindset: Strong attention to detail with the ability to thoroughly investigate issues and double-check work before solving tickets.
• Ownership: Ability to learn complex workflows quickly and apply sound judgment when SOPs require interpretation.
• Availability: Ability to work U.S. Business Hours (Must be open to working one weekend day if needed).

Bonus Points if:

• You have advanced technical troubleshooting skills.
• You have experience specifically supporting telehealth or health-adjacent platforms.
• You are familiar with JIRA for bug tracking and escalation.
• You have exposure to payment processors like Stripe or Braintree.
• You have experience coordinating with external partners like payers or pharmacies.

What We Offer

At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world’s best brands scale. We believe that the right talent, placed in the right role, changes everything - and that starts with how we take care of you.

We support your life inside and outside of work with a comprehensive benefits package:

• Fully Remote: 100% Remote work environment, never fight traffic again
• Health Coverage: HMO or Healthcare Stipend (depending on location)
• Time to Recharge: 7 Paid Holidays and 6 PTO days/year
• Family First: Dedicated Maternity and Paternity Leaves
• Work Setup: 100% permanent work-from-home

We offer additional incentives for go-getters and proven performers!

• $25 monthly perfect attendance bonus
• Performance bonus
• Anniversary bonus ($100 at 1 year; $200 at 2 years)
• Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client

Your Application Roadmap

You’ve applied, now let’s get to work. Here’s the play-by-play:

• Step 1 Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles.
• Step 2 Recruiter Interview: If we believe we have a great client match, we’ll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick.
• Step 3 Online Assessment: This is your chance to shine! You’ll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you.
• Step 4 Match Interview: You’ll meet with one of our Senior Leaders for a deep-dive validation to ensure we’re matching you with the right opportunity. This is your moment to bring your A-game and really shine - it’s the final step for many of our roles!

Depending on the client, there are sometimes 2 additional steps:

• Step 5 15-min Prep Call: We’ve got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you’re 100% ready.
• Step 6 Client Interview: You’ll meet the client to discuss how you’ll help them scale and succeed. Bring your metrics and be on your A-game - this is your last chance to make a great first impression!

Join our 100% remote global team today, and grow with GrowthAssistant!



GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All employment decisions are based on qualifications, merit, and business need.