Who We Are

GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.

The Opportunity

We are seeking a highly empathetic, detail-oriented Patient Support Specialist to help manage and optimize a pioneering healthcare chatbot platform. In this role, you will serve as the essential human safety net for our text-based CareBot, stepping in to manage patient conversations when the AI system requires human intervention to determine care-related logistics, post-diagnosis tracking, or peri-treatment support.

This is a high-trust position requiring exceptional professional judgment, absolute discretion with confidential information, and comfort navigating sensitive healthcare topics—including reproductive health care—in an entirely judgment-free manner. If you possess a strong healthcare administration or patient support background and are looking to scale your career within an innovative health-tech ecosystem, we want you on our team.

What Your Day-to-Day Will Look Like

• Conversation Monitoring: Actively monitor text-based patient conversation threads escalated from the proprietary CareBot platform when next steps are unclear.
• Intent Identification: Carefully analyze historical interaction context to accurately determine patient intent, concerns, or logistical needs.
• Knowledge Base Utilization: Select and deploy appropriate, pre-approved responses from the client's internal knowledge base to guide patients safely through their care journey.
• Strategic Escalation: Route complex or highly sensitive conversations internally to medical personnel when a standard response is unclear.
• HIPAA Compliance: Maintain a flawless standard of patient data security, ensuring strict adherence to HIPAA guidelines across all digital workflows.
• Distributed Collaboration: Coordinate in real time with client operations teams via Slack, Jabber, or Microsoft Teams to flag system inefficiencies or platform bugs.
• 24/7 Shift Coverage: Participate in a balanced, rotating full-time shift schedule (including days, evenings, overnights, and weekends) to ensure continuous patient safety.

What You Bring

• Experience: 2+ years of professional experience in customer support, patient advocacy, medical virtual assistance, or healthcare operations.
• Communication: Flawless written English skills, enabling you to communicate with patients clearly, calmly, and empathetically.
• Discretion & Sensitivity: Proven history of managing confidential data, with absolute comfort supporting healthcare environments that handle abortion-related care.
• Analytical Judgment: High attention to detail with the ability to decipher intent from text string variations and strictly follow defined scripting protocols.
• Compliance Ready: Willingness to complete specialized client-provided onboarding, platform mechanics, and formal HIPAA certification.
• Schedule Flexibility: Complete willingness to work a rotating 40-hour weekly schedule to accommodate a global 24/7 patient base (with peak coverage windows aligned to 12:00 PM - 9:00 PM US Eastern Time).

Bonus Points if:

• You have prior experience supporting a digital health startup, telehealth platform, or modern care delivery clinic.
• You hold an educational background in Nursing, Medicine, Healthcare Administration, or allied health fields.
• You have direct experience working with live chat, ticketing infrastructure (Zendesk, Intercom), or AI-assisted chatbot escalation systems.
• You possess active or previous HIPAA training certifications.

Salary Range: $5 - $6 per hour (Final offer based on skills and experience matched to role requirements)

What We Offer

At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world’s best brands scale. We believe that the right talent, placed in the right role, changes everything - and that starts with how we take care of you.

We support your life inside and outside of work with a comprehensive benefits package:

• Fully Remote: 100% Remote work environment, never fight traffic again
• Health Coverage: HMO or Healthcare Stipend (depending on location)
• Time to Recharge: 7 Paid Holidays and 6 PTO days/year
• Family First: Dedicated Maternity and Paternity Leaves

We offer additional incentives for go-getters and proven performers!

• $25 monthly perfect attendance bonus
• Performance bonus
• Anniversary bonus ($100 at 1 year; $200 at 2 years)
• Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client

Your Application Roadmap

You’ve applied, now let’s get to work. Here’s the play-by-play:

• Step 1 Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles.
• Step 2 Recruiter Interview: If we believe we have a great client match, we’ll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick.
• Step 3 Online Assessment: This is your chance to shine! You’ll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you.
• Step 4 Match Interview: You’ll meet with one of our Senior Leaders for a deep-dive validation to ensure we’re matching you with the right opportunity. This is your moment to bring your A-game and really shine - it’s the final step for many of our roles!

Depending on the client, there are sometimes 2 additional steps:

• Step 5 15-min Prep Call: We’ve got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you’re 100% ready.
• Step 6 Client Interview: You’ll meet the client to discuss how you’ll help them scale and succeed. Bring your metrics and be on your A-game - this is your last chance to make a great first impression!

Join our 100% remote global team today, and grow with GrowthAssistant!

GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.