Who We Are

GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.

The Opportunity

We are seeking a Quality Specialist (AI Annotation) for a high-impact, 3-month engagement. In this role, you will be the "human brain" behind the machine, providing the critical fine-tuning necessary for AI perfection. You aren't just listening to calls; you are decoding them to ensure our models are learning with 100% accuracy.

If you have an ear for detail, a knack for spotting patterns, and the patience to navigate complex annotation guidelines, this is your chance to work at the forefront of AI development. This role is ideal for someone with a background in data labeling, QA, or transcript validation who thrives in a process-oriented, high-volume environment.

What Your Day-to-Day Will Look Like

• Decoding Conversations: Listen to 5–10 minute hotel guest calls and compare the audio to AI-generated transcripts to validate accuracy.
• Validating AI Logic: Review metadata to determine if the AI correctly classified guest intent and made the appropriate routing decisions.
• Data Correction: Step in to fix the gaps when the AI misses the mark, using internal tools and structured annotation guidelines to correct the data.
• Pattern Hunting: Identify and log recurring "fails"—such as background noise or specific accents—that trip the system up, providing feedback via structured dashboards.
• Quality Control: Maintain a rigorous standard of accuracy across roughly 500 calls per week, ensuring every data point is reliable for machine learning.
• Compliance & Security: Adhere to strict SOPs and data security rules to protect sensitive guest information.

What You Bring

• Experience: Proven background in data labeling, QA, content moderation, or transcript validation.
• Mastery of English: Top-tier English comprehension (both listening and reading) with the ability to catch nuances in noisy or muffled audio.
• Technical Fluency: Proficiency with Google Sheets (filters, dropdowns, and data entry) and the ability to quickly learn proprietary internal software.
• Detail-Oriented Mindset: Extreme focus on small errors and a commitment to following complex, strict SOPs without deviation.
• Productivity: Ability to maintain high output (500+ calls/week) while keeping quality scores at peak levels.

Bonus Points if:

• You have a background in the hospitality or call center industry.
• You have prior experience with AI/ML concepts such as "intent classification" or "entity tagging."
• You have worked within regulated or compliance-heavy environments (e.g., HIPAA or PCI).

What We Offer

At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world’s best brands scale. We believe that the right talent, placed in the right role, changes everything - and that starts with how we take care of you.

We support your life inside and outside of work with a comprehensive benefits package:

• Fully Remote: 100% Remote work environment, never fight traffic again
• Health Coverage: HMO or Healthcare Stipend (depending on location)
• Time to Recharge: 7 Paid Holidays and 6 PTO days/year
• Family First: Dedicated Maternity and Paternity Leaves
• Work Setup: 100% permanent work-from-home

We offer additional incentives for go-getters and proven performers!

• $25 monthly perfect attendance bonus
• Performance bonus
• Anniversary bonus ($100 at 1 year; $200 at 2 years)
• Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client

Your Application Roadmap

You’ve applied, now let’s get to work. Here’s the play-by-play:

• Step 1 Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles.
• Step 2 Recruiter Interview: If we believe we have a great client match, we’ll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick.
• Step 3 Online Assessment: This is your chance to shine! You’ll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you.
• Step 4 Match Interview: You’ll meet with one of our Senior Leaders for a deep-dive validation to ensure we’re matching you with the right opportunity. This is your moment to bring your A-game and really shine - it’s the final step for many of our roles!

Depending on the client, there are sometimes 2 additional steps:

• Step 5 15-min Prep Call: We’ve got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you’re 100% ready.
• Step 6 Client Interview: You’ll meet the client to discuss how you’ll help them scale and succeed. Bring your metrics and be on your A-game - this is your last chance to make a great first impression!

Join our 100% remote global team today, and grow with GrowthAssistant!

GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.