Who We Are

GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.

The Opportunity

GrowthAssistant is seeking a high-level Customer Concierge – Support Assistant to support our client in the couples' intimacy and wellness space. In this role, you’ll play a key part in ensuring couples feel supported, guided, and valued throughout their journey. You’ll serve as a trusted advisor, offering empathetic, thoughtful, and personalized assistance through email and chat.

If you’re passionate about customer care, emotionally intelligent, and thrive in creating meaningful connections, we’d love to hear from you. This is a unique opportunity to provide high-touch support in a sensitive, wellness-oriented environment while enjoying the stability of a permanent work-from-home setup.

What Your Day-to-Day Will Look Like

• Empathetic Communication: Manage and respond to customer inquiries via email and messaging platforms with high accuracy, warmth, and emotional intelligence.
• Micro-Case Management: Handle high-volume, repeatable customer service tasks including membership updates, order tracking, and billing adjustments.
• Brand Stewardship: Maintain the client's established tone of voice across all communications to ensure a consistent, premium experience.
• Problem Solving: Reference internal documentation (concierge handbooks and FAQs) to resolve issues efficiently and accurately.
• Strategic Escalation: Identify and escalate sensitive or novel cases to the broader Concierge team in a timely manner.
• Meticulous Logging: Document all interactions, outcomes, and relevant notes to maintain internal visibility and data integrity.
• Team Collaboration: Provide consistent start-of-day and end-of-day updates and collaborate with teammates in a fast-moving, evolving environment.

What You Bring

• Exceptional English: Professional written proficiency with a warm, polished, and emotionally intelligent tone.
• Service Background: Prior experience in customer service, concierge support, executive assistance, or high-end hospitality.
• Process Discipline: High attention to detail and the ability to follow established SOPs precisely.
• Operational Stamina: Comfort handling repetitive, high-volume inquiries without sacrificing quality or empathy.
• Emotional Maturity: Absolute professionalism when handling personal or sensitive customer messages in the wellness space.
• Reliability: Strong follow-through, responsiveness, and the ability to work independently while staying connected to the team.
• Flexibility: Availability to work rotating schedules, which may include some weekends.

Bonus Points if:

• You have a background as a Travel Concierge or Executive PA.
• You have experience supporting customers in wellness, healthcare-adjacent, or subscription-based businesses.
• You have prior exposure to CRMs, help desk software, or order management systems.
• You have experience supporting a global customer base across multiple time zones.

What We Offer

At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world’s best brands scale. We believe that the right talent, placed in the right role, changes everything - and that starts with how we take care of you.

We support your life inside and outside of work with a comprehensive benefits package:

• Fully Remote: 100% Remote work environment, never fight traffic again
• Health Coverage: HMO or Healthcare Stipend (depending on location)
• Time to Recharge: 7 Paid Holidays and 6 PTO days/year
• Family First: Dedicated Maternity and Paternity Leaves
• Work Setup: 100% permanent work-from-home

We offer additional incentives for go-getters and proven performers!

• $25 monthly perfect attendance bonus
• Performance bonus
• Anniversary bonus ($100 at 1 year; $200 at 2 years)
• Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client

Your Application Roadmap

You’ve applied, now let’s get to work. Here’s the play-by-play:

• Step 1 Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles.
• Step 2 Recruiter Interview: If we believe we have a great client match, we’ll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick.
• Step 3 Online Assessment: This is your chance to shine! You’ll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you.
• Step 4 Match Interview: You’ll meet with one of our Senior Leaders for a deep-dive validation to ensure we’re matching you with the right opportunity. This is your moment to bring your A-game and really shine - it’s the final step for many of our roles!

Depending on the client, there are sometimes 2 additional steps:

• Step 5 15-min Prep Call: We’ve got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you’re 100% ready.
• Step 6 Client Interview: You’ll meet the client to discuss how you’ll help them scale and succeed. Bring your metrics and be on your A-game - this is your last chance to make a great first impression!

Join our 100% remote global team today, and grow with GrowthAssistant!

GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All employment decisions are based on qualifications, merit, and business need.