Who We Are

GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.

The Opportunity

We are looking for a high-impact GA Success Manager (GSM) to serve as the champion, coach, and strategic advocate for our placed talent. In this role, you own the long-term success of approximately 80 GrowthAssistants (GAs), ensuring they are thriving within their client placements. You will be the architect of their growth, responsible for embedding the "GA Way" into their daily work through rigorous training, proactive mentorship, and candid performance feedback. Reporting to the Operations Lead, you will bridge the gap between HR and Customer Success to keep our core values alive and our talent retention world-class. If you are a seasoned coach who loves building systems and driving human potential at scale, this is your next challenge.

What Your Day-to-Day Will Look Like

• Talent Advocacy & Mentorship: Manage a "book" of approximately 80 GrowthAssistants, meeting with each at least once per month to ensure role satisfaction and professional growth.
• Training & Development: Design, deliver, and report on regular training programs and action plans to drive continual improvement across your GA cohort.
• Performance Management: Collaborate with the Customer Success team to provide tailored, candid performance reviews and develop roadmap-driven improvement plans.
• Onboarding & Culture: Embed the “GA Way” philosophy into the new hire experience, creating and managing onboarding plans that ensure a seamless transition into client roles.
• Proactive Coaching: Hold regular office hours to provide real-time guidance, coaching, and mentoring to GAs navigating diverse client environments.
• Operational Reporting: Track and report on key People Operations metrics, GA feedback, and developmental progress to the GA Experience Lead.
• Cross-Functional Collaboration: Partner with HR and Customer Success Managers to relay critical feedback and align GA development with client needs.

What You Bring

• Coaching Mastery: 3+ years of professional experience as a trainer or coach, with a proven ability to deliver proactive candor and constructive feedback.
• Systems Building: Experience building training processes, developmental systems, and improvement frameworks from scratch.
• Strategic Communication: Exceptional written and verbal communication skills; you can navigate sensitive people-ops conversations with ease.
• Analytical Mindset: Experience reporting on success metrics and results within a training or people operations context.
• Leadership Passion: A genuine interest in leadership development and a "people-first" approach to problem-solving.
• Industry Versatility: Experience working across diverse industries (marketing experience is a significant advantage).

Bonus Points if:

• You have a deep understanding of Employee Lifecycle Management, from initial onboarding to long-term retention.
• You have specific experience in Learning & Development (L&D) program design or facilitation.
• You thrive in high-volume, fast-paced environments where managing multiple priorities is the norm.
• You have experience working in creative agencies, marketing agencies, or supporting large creative teams/accounts.
• You are comfortable managing relationships and workflows across multiple agencies, creative stakeholders, or cross-functional teams.

Salary Range: $7 - $9 per hour (Final offer based on skills and experience matched to role requirements)

What We Offer

At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world’s best brands scale. We believe that the right talent, placed in the right role, changes everything - and that starts with how we take care of you.

We support your life inside and outside of work with a comprehensive benefits package:

• Fully Remote: 100% Remote work environment, never fight traffic again
• Health Coverage: HMO or Healthcare Stipend (depending on location)
• Time to Recharge: 7 Paid Holidays and 6 PTO days/year
• Family First: Dedicated Maternity and Paternity Leaves

We offer additional incentives for go-getters and proven performers!

• $25 monthly perfect attendance bonus
• Performance bonus
• Anniversary bonus ($100 at 1 year; $200 at 2 years)
• Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client

Your Application Roadmap

You’ve applied, now let’s get to work. Here’s the play-by-play:

• Step 1 Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles.
• Step 2 Recruiter Interview: If we believe we have a great client match, we’ll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick.
• Step 3 Online Assessment: This is your chance to shine! You’ll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you.
• Step 4 Match Interview: You’ll meet with one of our Senior Leaders for a deep-dive validation to ensure we’re matching you with the right opportunity. This is your moment to bring your A-game and really shine - it’s the final step for many of our roles!

Depending on the client, there are sometimes 2 additional steps:

• Step 5 15-min Prep Call: We’ve got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you’re 100% ready.
• Step 6 Client Interview: You’ll meet the client to discuss how you’ll help them scale and succeed. Bring your metrics and be on your A-game - this is your last chance to make a great first impression!

Join our 100% remote global team today, and grow with GrowthAssistant!

GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.