Who We Are

GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.

The Opportunity

We are looking for a high-impact Lead Provider Enrollment Specialist to serve as a "Player/Coach" for our provider operations team. In this pivotal role, you will balance hands-on enrollment execution with leading and developing a dedicated pod of GrowthAssistants.

You will be the bridge between complex insurance payer portals and seamless provider onboarding. We need a "Swiss Army Knife" operator who can navigate the ambiguity of a fast-growing startup, troubleshoot payer bottlenecks, and mentor a team to maintain the highest standards of accuracy and efficiency. If you are an expert in healthcare operations with a servant-leadership mentality and a drive for process improvement, this is the role for you.

What Your Day-to-Day Will Look Like

• Hands-On Execution: Complete provider enrollments through payer portals, email workflows, and PDF applications; manage day-to-day status tracking and troubleshooting.
• Team Leadership & Coaching: Act as the primary escalation point for your pod, providing real-time guidance, onboarding support, and ongoing training to newer team members.
• Operational Oversight: Identify workflow gaps and recurring payer issues, flag SLA risks, and recommend process optimizations to leadership.
• Payer & Provider Liaison: Handle inbound and outbound calls with insurance payers (Aetna, UHC, etc.) and provider offices to resolve complex enrollment scenarios.
• System Management: Maintain and update provider profiles within Verifiable and other operational platforms; ensure all enrollment records are current and accurate.
• Process Documentation: Create, follow, and improve SOPs; assist in documenting best practices and creating training materials for evolving workflows.
• Reporting & Analysis: Support tracking of enrollment performance metrics and synthesize datasets to identify trends or anomalies.

What You Bring

• Experience: 3+ years in healthcare administration, payer enrollment, or credentialing, with at least 2 years specifically focused on payer enrollment workflows and insurance portals (e.g., Availity).
• Technical Savvy: Proficiency in Verifiable or similar platforms (Medallion, Echo, etc.), alongside intermediate Google Sheets and GSuite skills.
• Leadership Skills: Proven experience mentoring, training, or leading team members in a fast-paced operational environment.
• Communication Mastery: Exceptional written and verbal English skills; comfortable making professional outbound calls to payers and internal stakeholders.
• Analytical Thinking: Strong problem-solving skills with the ability to navigate ambiguous situations and troubleshoot blockers independently.
• Tool Proficiency: Familiarity with Zendesk (or similar support platforms) and Slack for internal communication.
• Logistics: Highly organized with the ability to manage multiple priorities and work consistently during CST hours (8 AM - 5 PM).

Bonus Points if:

• You have experience working in high-growth digital health or care delivery startups.
• You are familiar with platforms like Headway, Grow Therapy, or Spring Health.
• You have experience creating macros or automations within helpdesk systems.
• You have exposure to QA frameworks and KPI tracking in remote teams.
• You have experience with BI tools or advanced operational reporting.

Salary Range: $6.00 - $9.00/hour (Final offer based on skills and experience matched to role requirements)

What We Offer

At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world’s best brands scale. We believe that the right talent, placed in the right role, changes everything - and that starts with how we take care of you.

We support your life inside and outside of work with a comprehensive benefits package:

• Fully Remote: 100% Remote work environment, never fight traffic again
• Health Coverage: HMO or Healthcare Stipend (depending on location)
• Time to Recharge: 7 Paid Holidays and 6 PTO days/year
• Family First: Dedicated Maternity and Paternity Leaves

We offer additional incentives for go-getters and proven performers!

• $25 monthly perfect attendance bonus
• Performance bonus
• Anniversary bonus ($100 at 1 year; $200 at 2 years)
• Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client

Your Application Roadmap

You’ve applied, now let’s get to work. Here’s the play-by-play:

• Step 1 Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles.
• Step 2 Recruiter Interview: If we believe we have a great client match, we’ll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick.
• Step 3 Online Assessment: This is your chance to shine! You’ll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you.
• Step 4 Match Interview: You’ll meet with one of our Senior Leaders for a deep-dive validation to ensure we’re matching you with the right opportunity. This is your moment to bring your A-game and really shine - it’s the final step for many of our roles!

Depending on the client, there are sometimes 2 additional steps:

• Step 5 15-min Prep Call: We’ve got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you’re 100% ready.
• Step 6 Client Interview: You’ll meet the client to discuss how you’ll help them scale and succeed. Bring your metrics and be on your A-game - this is your last chance to make a great first impression!

Join our 100% remote global team today, and grow with GrowthAssistant!

GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.