Who We Are

GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.

The Opportunity

We're hiring a Technical Support Specialist for a media digitization and preservation company that helps customers safeguard photos, videos, and family memories — resolving cloud-based system issues and supporting customer account access with a high level of professionalism and discretion around sensitive administrative tools.

What Your Day-to-Day Will Look Like

• Cloud Dashboard Management: Use secure administrative access to the cloud dashboard to monitor and resolve system-related issues.
• Login Troubleshooting: Troubleshoot customer login problems across multiple platforms by updating and verifying account information.
• Account Updates: Modify customer email addresses and initiate activation or verification emails as needed.
• Multi-Task Tracking: Manage multiple support tasks simultaneously, including tracking updates that require follow-up after processing delays.
• Escalation: Escalate technical issues promptly when platform or website functionality is impaired.
• Security & Confidentiality: Maintain strict confidentiality and security standards when handling sensitive login credentials and administrative tools.
• Customer Communication: Manage customer communications about resolutions in Gorgias, with occasional T1 chat coverage and phone support during busy periods.

What You Bring

• Multitasking & Time Management: Strong multitasking and time-management skills.
• Attention to Detail: Excellent attention to detail and problem-solving abilities.
• Technical Comfort: Comfortable working with administrative dashboards and cloud-based systems.
• Security Mindset: Ability to follow security protocols and handle sensitive information responsibly.
• Communication Skills: Effective communication skills for coordinating escalations and documenting issues.
• Schedule: Available Monday–Friday, 9 AM–6 PM EST to start, later shifting to 11 AM–8 PM EST.

Bonus Points if:

• You have previous experience in technical support, cloud services, or account administration.
• You're familiar with troubleshooting login and authentication issues across web platforms.
• You have experience in customer support email and chat environments, with CRMs like Gorgias.
• You have phone support experience.

What We Offer

At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world's best brands scale. We believe that the right talent, placed in the right role, changes everything — and that starts with how we take care of you.

We support your life inside and outside of work with a comprehensive benefits package:

• Fully Remote: 100% Remote work environment, never fight traffic again
• Health Coverage: HMO or Healthcare Stipend (depending on location) after 90 days of service
• Time to Recharge: 7 Paid Holidays and up to 6 PTO days per year
• Family First: Parental leave after 1 year of service

We offer additional incentives for go-getters and proven performers!

• $25 monthly perfect attendance bonus
• Performance bonus
• Anniversary bonus ($100 at 1 year; $200 at 2 years)
• Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client

Your Application Roadmap

You've applied, now let's get to work. Here's the play-by-play:

• Step 1 Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles.
• Step 2 Recruiter Interview: If we believe we have a great client match, we'll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick.
• Step 3 Online Assessment: This is your chance to shine! You'll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you.
• Step 4 Match Interview: You'll meet with one of our Senior Leaders for a deep-dive validation to ensure we're matching you with the right opportunity. This is your moment to bring your A-game and really shine — it's the final step for many of our roles!

Depending on the client, there are sometimes 2 additional steps:

• Step 5 15-min Prep Call: We've got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you're 100% ready.
• Step 6 Client Interview: You'll meet the client to discuss how you'll help them scale and succeed. Bring your metrics and be on your A-game — this is your last chance to make a great first impression!

Join our 100% remote global team today, and grow with GrowthAssistant!

GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.