Who We Are

GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we’re a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.

The Opportunity

We’re hiring a Braze Specialist to build and ship the lifecycle campaigns that reach patients for a direct-to-consumer telehealth provider delivering primary care across the US. This is a hands-on build role, not a strategy seat — you’ll take approved copy and designs and turn them into clean, well-architected campaigns and Canvases across email, SMS, push, and in-app, with the segmentation, entry criteria, exclusion rules, and frequency capping set up properly the first time. Personalization logic, dynamic content rules, UTMs, and event tracking are all yours, as is the end-to-end QA that catches a broken link or a bad audience rule before a patient ever sees it. You’ll run A/B tests with proper variant control, report on performance weekly, audit existing campaigns for gaps and redundancies, and document every launch with release notes clear enough that the next person can pick it up — all inside a regulated environment where privacy and compliance standards like HIPAA are non-negotiable. A strong fit if you take pride in builds that launch on time and defect-free.

What Your Day-to-Day Will Look Like

• Campaign Build & Launch: Build, configure, and launch CRM campaigns and Canvases across email, SMS, push, and in-app.
• Segmentation & Journey Logic: Set up segmentation, entry criteria, exclusion rules, and frequency capping following established naming conventions and clean campaign architecture, and support lifecycle programs such as onboarding flows, re-engagement campaigns, and health-education journeys.
• Personalization: Implement dynamic personalization and conditional logic (Liquid) from provided copy and designs, and build and manage dynamic content rules that deliver relevant, tailored experiences.
• Tracking & QA: Ensure UTMs and event logging are correctly implemented on every send, and run thorough end-to-end QA before every launch — rendering, links, personalization, and audience logic.
• Testing & Troubleshooting: Set up and configure A/B tests and experiments with proper variant control, and troubleshoot cross-channel rendering and delivery issues.
• Data Management: Maintain accurate, up-to-date patient data within the CRM platform and segment audiences based on lifecycle stage, behavior, and preferences.
• Reporting & Optimization: Produce weekly campaign performance reports (open rate, CTR, conversions), monitor post-launch performance and flag anomalies proactively, and audit existing campaigns and Canvases to identify gaps, redundancies, and optimization opportunities.
• Documentation & Collaboration: Write clear release notes and change logs for every launch, collaborate closely with the CRM Manager, partner with marketing, product, and customer success teams, and ensure every campaign adheres to privacy and compliance standards such as HIPAA.

What You Bring

• CRM Operations Experience: 2–3 years in CRM, marketing operations, or customer engagement for a direct-to-consumer brand, with a college diploma or university degree in Marketing, Business, Communications, or a related field.
• Multi-Channel Campaign Craft: Hands-on experience building campaigns across email, SMS, push, and in-app, including segmentation, personalization, A/B testing, and performance analysis, with demonstrated impact through lifecycle campaigns.
• Platform Foundations: Foundational understanding of CRM platforms such as Braze, Amplitude, or Looker (hands-on experience a strong plus), plus familiarity with email marketing best practices and customer lifecycle strategies.
• QA Discipline: Rigorous QA discipline and strong attention to detail, and the organization to manage multiple projects and deadlines at once.
• Data-Informed Thinking: A strategic, proactive, solution-oriented mindset with comfort navigating ambiguity, and the ability to translate insights into action through data-informed decision making.
• Communication: Great communication and collaboration skills, excellent English writing, editing, and proofreading, and a patient-obsessed mindset focused on continuously improving the patient experience.

Bonus Points if:

• Hands-on experience with Braze — Canvases, Liquid, content blocks, segmentation
• Working knowledge of HTML/CSS for email template builds and Liquid for personalization logic
• Experience with Looker dashboards or Amplitude charts
• Experience executing multi-channel CRM strategies (email, SMS, push, in-app)
• Comfortable working from a structured ticket backlog (Kanban/Scrum) with reliable delivery estimates
• Familiarity with Notion, Jira, or Asana for documentation and campaign workflows
• Experience with Figma
• Practical use of AI tools to accelerate QA, documentation, or build work
• Comfortable operating in a regulated environment
• Experience in healthcare

What We Offer

At GrowthAssistant, you aren’t just joining a company; you’re joining a movement to redefine how the world’s best brands scale. We believe that the right talent, placed in the right role, changes everything — and that starts with how we take care of you.

We support your life inside and outside of work with a comprehensive benefits package:

• Fully Remote: 100% Remote work environment, never fight traffic again
• Health Coverage: HMO or Healthcare Stipend (depending on location) after 90 days of service
• Time to Recharge: 7 Paid Holidays and up to 6 PTO days per year
• Family First: Parental leave after 1 year of service

We offer additional incentives for go-getters and proven performers!

• $25 monthly perfect attendance bonus
• Performance bonus
• Anniversary bonus ($100 at 1 year; $200 at 2 years)
• Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client

Your Application Roadmap

You’ve applied, now let’s get to work. Here’s the play-by-play:

• Step 1 Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles.
• Step 2 Recruiter Interview: If we believe we have a great client match, we’ll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick.
• Step 3 Online Assessment: This is your chance to shine! You’ll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you.
• Step 4 Match Interview: You’ll meet with one of our Senior Leaders for a deep-dive validation to ensure we’re matching you with the right opportunity. This is your moment to bring your A-game and really shine — it’s the final step for many of our roles!

Depending on the client, there are sometimes 2 additional steps:

• Step 5 15-min Prep Call: We’ve got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you’re 100% ready.
• Step 6 Client Interview: You’ll meet the client to discuss how you’ll help them scale and succeed. Bring your metrics and be on your A-game — this is your last chance to make a great first impression!

Join our 100% remote global team today, and grow with GrowthAssistant!

GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.