Who We Are

GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.

The Opportunity

We are looking for a vigilant and technical SQL Data Analyst/On-Call Support  to ensure our marketing promotions and systems remain operational 24/7. This role is the "first line of defense" for our promotional ecosystem, combining technical SQL skills with rapid incident response.

The ideal candidate thrives in a high-stakes environment where quick diagnosis and cross-functional coordination are key. You will be responsible for monitoring dashboards, root-causing technical glitches in our CRM tools (like Braze or Salesforce), and documenting incidents to prevent future occurrences. If you are a problem-solver who enjoys technical troubleshooting and maintaining high-availability systems, we want you on our team.

What Your Day-to-Day Will Look Like

• Incident Response: Act as the primary responder for promotion-related issues, ensuring minimal downtime and addressing technical blockers outside of regular working hours.
• Proactive Monitoring: Continuously monitor dashboards (Tableau, Power BI, Chronosphere) and system alerts to identify potential anomalies before they impact the customer.
• Troubleshooting & Mitigation: Quickly diagnose promo issues, perform preliminary measures to reduce impact, and work with Campaign DRIs to resolve the root cause.
• CRM Operations: Utilize intermediate knowledge of tools like Braze, Iterable, and Salesforce to investigate data flows and campaign triggers.
• Strategic Escalation: Identify risks and escalate critical issues to Marketing Leadership or specialized technical teams when higher-level intervention is required.
• Detailed Documentation: Maintain accurate incident logs, document frequent customer experience gaps, and create protocols to detect and fix recurring issues faster.

What You Bring

• Technical Skills: Basic to intermediate SQL proficiency (joins, filtering, data selection) and experience modifying business dashboards (Tableau, Power BI, Sigma, etc.).
• CRM Expertise: Intermediate experience working within marketing and sales technology stacks, specifically Braze, Iterable, or Salesforce.
• Analytical Problem Solving: Proven ability to work with cross-functional (XFN) partners to identify, root-cause, and mitigate complex technical issues.
• Operational Discipline: Experience documenting incidents and a passion for creating "playbooks" or protocols that improve system reliability.
• Availability: Comfort with a schedule that includes on-call responsibilities to support a global, 24/7 promotional cycle.
• Communication: Strong ability to relay technical risks to non-technical leadership clearly and concisely.

Bonus Points if:

• You have experience building custom dashboards or automated alerts to proactively identify data anomalies.
• You have a track record of creating comprehensive tracking systems for incident mitigation.
• You have worked in a high-growth E-commerce or Marketplace environment.

What We Offer

At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world’s best brands scale. We believe that the right talent, placed in the right role, changes everything - and that starts with how we take care of you.

We support your life inside and outside of work with a comprehensive benefits package:

• Fully Remote: 100% Remote work environment, never fight traffic again
• Health Coverage: HMO or Healthcare Stipend (depending on location)
• Time to Recharge: 7 Paid Holidays and 6 PTO days/year
• Family First: Dedicated Maternity and Paternity Leaves

We offer additional incentives for go-getters and proven performers!

• $25 monthly perfect attendance bonus
• Performance bonus
• Anniversary bonus ($100 at 1 year; $200 at 2 years)
• Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client

Your Application Roadmap

You’ve applied, now let’s get to work. Here’s the play-by-play:

• Step 1 Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles.
• Step 2 Recruiter Interview: If we believe we have a great client match, we’ll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick.
• Step 3 Online Assessment: This is your chance to shine! You’ll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you.
• Step 4 Match Interview: You’ll meet with one of our Senior Leaders for a deep-dive validation to ensure we’re matching you with the right opportunity. This is your moment to bring your A-game and really shine - it’s the final step for many of our roles!

Depending on the client, there are sometimes 2 additional steps:

• Step 5 15-min Prep Call: We’ve got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you’re 100% ready.
• Step 6 Client Interview: You’ll meet the client to discuss how you’ll help them scale and succeed. Bring your metrics and be on your A-game - this is your last chance to make a great first impression!

Join our 100% remote global team today, and grow with GrowthAssistant!

GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.