Who We Are

GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.

The Opportunity

We are seeking a high-impact GA Success Manager (GSM) to serve as the primary advocate, coach, and performance driver for our GrowthAssistants (GAs). In this role, you aren't just a manager; you are a mentor and a systems-builder responsible for a "book" of approximately 80 GAs. You will ensure every GA embodies the "GA Way," hits their performance milestones, and feels supported in their career journey. Reporting to the Operations Lead, you will sit at the intersection of People Operations and Customer Success to ensure our talent remains the best in the world.

What Your Day-to-Day Will Look Like

• Coaching & Mentorship: Meet with every GA in your book at least once per month to provide guidance, deliver candid feedback, and keep our core values alive.
• Onboarding & Training: Create and manage customized onboarding plans, ensuring every new hire successfully embeds the "GA Way" philosophy into their client work.
• Performance Reviews: Collaborate with the Customer Success team to deliver tailored, detailed performance reviews that provide GAs with the clarity they need to grow.
• Training Development: Design and deliver regular training sessions and host weekly office hours to address common hurdles and upskill your book of GAs.
• Stakeholder Synergy: Work alongside HR and Customer Success Managers to relay development plans to clients and ensure GA satisfaction with their specific placements.
• Metrics & Reporting: Report on key people operations metrics and GA feedback to the GA Experience Lead, identifying trends to drive continual improvement.
• Process Creation: Build and refine internal systems from scratch to streamline how we track GA success and professional development.
• Schedule: U.S. Business Hours

What You Bring

• Experience: 3+ years as a professional trainer, coach, or people manager.
• Industry Versatility: Experience working across diverse industries (marketing experience is a significant bonus).
• Strategic Execution: Proven ability to create actionable improvement plans and build operational processes from the ground up.
• Candid Communication: Exceptional written and verbal skills with the "proactive candor" required to deliver difficult feedback effectively.
• Leadership Passion: A genuine interest in leadership development and human potential.
• Data Literacy: Experience reporting on success metrics related to training or people operations.

Bonus Points if:

• You have a deep understanding of the Employee Lifecycle—from onboarding to retention.
• You thrive in fast-paced, high-volume environments (managing 80+ people).
• You have formal experience in Learning & Development (L&D) program design.

What We Offer

At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world’s best brands scale. We believe that the right talent, placed in the right role, changes everything - and that starts with how we take care of you.

We support your life inside and outside of work with a comprehensive benefits package:

• Fully Remote: 100% Remote work environment, never fight traffic again
• Health Coverage: HMO or Healthcare Stipend (depending on location)
• Time to Recharge: 7 Paid Holidays and 6 PTO days/year
• Family First: Dedicated Maternity and Paternity Leaves
• Work Setup: 100% permanent work-from-home

We offer additional incentives for go-getters and proven performers!

• Anniversary bonus ($100 at 1 year; $200 at 2 years)
• Earn a $300 referral bonus for each candidate you refer who is successfully hired.

Your Application Roadmap

You’ve applied, now let’s get to work. Here’s the play-by-play:

• Step 1 | Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles.
• Step 2 | Recruiter Interview: If we believe we have a great client match, we’ll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick.
• Step 3 | Online Assessment: This is your chance to shine! You’ll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you.
• Step 4 | Match Interview: You’ll meet with one of our Senior Leaders for a deep-dive validation to ensure we’re matching you with the right opportunity. This is your moment to bring your A-game!

Depending on the client, there are sometimes 2 additional steps:

• Step 5 | 15-min Prep Call: We’ve got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you’re 100% ready.
• Step 6 | Client Interview: You’ll meet the client to discuss how you’ll help them scale and succeed. Bring your metrics and be on your A-game!

Join our 100% remote global team today, and grow with GrowthAssistant!

GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All employment decisions are based on qualifications, merit, and business need.