Who We Are

GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.

The Opportunity

Are you a proactive communicator who thrives in a fast-paced environment? We are looking for a dedicated Collection Specialist to manage our dealer client accounts. In this role, you won’t just be "chasing payments"—you will be building professional relationships, navigating billing complexities, and ensuring a seamless financial experience for our partners. If you have a sharp eye for detail and can turn a "difficult" conversation into a positive outcome, we want to hear from you.

What Your Day-to-Day Will Look Like

• High-Volume Outreach: Conduct roughly 50–100 calls per day, balancing proactive reminders for upcoming due dates and reactive collections for overdue or delinquent accounts.
• Account Analysis: Research account history in Chargebee and HubSpot before making contact to ensure billing accuracy and context.
• Data Integrity: Maintain meticulous notes on every interaction and assist with manual reconciliation between our CRM and billing platform—if it isn’t in the notes, it didn’t happen!
• Internal Collaboration: Work closely with the Finance team to escalate complex cases and systematically reduce the current collections backlog.
• Relationship Management: Navigate sensitive financial conversations with a "firm but fair" approach to ensure professional resolution.
• Schedule: U.S. Business Hours (EST)

What You Bring

• Communication Excellence: Near-native verbal and written English skills; you can follow scripts while thinking on your feet.
• Collections Expertise: A proven track record in high-volume outbound/inbound collections calls.
• Technical Proficiency: Skilled in Chargebee (or similar billing software) and HubSpot (or similar CRM).
• Professionalism: The ability to remain calm and professional when dealing with unresponsive or difficult clients.
• Organizational Rigor: Exceptional record-keeping skills and a high degree of accuracy in data entry.

Bonus Points if:

• You have direct, hands-on experience with the HubSpot + Chargebee ecosystem.
• You have previous experience working within the SaaS or Automotive industries.
• You have experience in manual financial reconciliation.

What We Offer

At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world’s best brands scale. We believe that the right talent, placed in the right role, changes everything - and that starts with how we take care of you.

We support your life inside and outside of work with a comprehensive benefits package:

• Fully Remote: 100% Remote work environment, never fight traffic again 
• Health Coverage: HMO or Healthcare Stipend (depending on location) 
• Time to Recharge: 7 Paid Holidays and 6 PTO days/year
• Family First: Dedicated Maternity and Paternity Leaves

We offer additional incentives for go-getters and proven performers!

• $25 monthly perfect attendance bonus
• Performance bonus
• Anniversary bonus ($100 at 1 year; $200 at 2 years)
• Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client

Your Application Roadmap

You’ve applied, now let’s get to work. Here’s the play-by-play:

• Step 1 Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles.
• Step 2 Recruiter Interview: If we believe we have a great client match, we’ll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick.
• Step 3 Online Assessment: This is your chance to shine! You’ll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you.
• Step 4 Match Interview: You’ll meet with one of our Senior Leaders for a deep-dive validation to ensure we’re matching you with the right opportunity. This is your moment to bring your A-game and really shine - it’s the final step for many of our roles! 

Depending on the client, there are sometimes 2 additional steps: 

• Step 5 15-min Prep Call: We’ve got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you’re 100% ready.
• Step 6 Client Interview: You’ll meet the client to discuss how you’ll help them scale and succeed. Bring your metrics and be on your A-game - this is your last chance to make a great first impression!  

Join our 100% remote global team today, and grow with GrowthAssistant!

GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.