Who We Are

GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.

The Opportunity

We're hiring a Shipping & Logistics Operations Specialist for a fast-growing DTC health technology company that ships diagnostic and wellness products directly to patients nationwide — keeping daily order processing, 3PL coordination, and inventory operations running smoothly across multiple fulfillment locations, with the autonomy to work independently and bring real operational judgment to the role.

What Your Day-to-Day Will Look Like

• Order Processing & QA: Review outbound orders ahead of daily fulfillment cutoffs, verifying product, quantity, shipping details, destination, duplicates, and special-order requirements before orders are released to 3PL partners.
• Manual Order Handling: Resolve exceptions requiring manual intervention, including incorrect addresses, special orders, duplicate orders, or orders that need to be manually pushed to fulfillment.
• 3PL Coordination: Serve as a day-to-day operational point of contact across multiple 3PL partners and locations, communicating shipment instructions, following up on issues, and coordinating inbound/outbound activity.
• Shipment & Exception Management: Track shipments and investigate fulfillment or delivery issues escalated by Customer Support, working directly with 3PLs and carriers to resolve lost, delayed, or problematic shipments and claims.
• Inventory Management: Monitor inventory across warehouse/3PL locations, maintain accurate records, and help identify and reconcile discrepancies between internal systems and 3PL inventory.
• Inventory Movement & Replenishment: Support inventory transfers, replenishment, returns/RMAs, and other stock movements across locations.
• Operational Reporting & Data Retrieval: Navigate existing systems and dashboards, including Tableau, to retrieve operational information and support routine reporting and reconciliation.
• Recurring Operations Support: Complete daily operational checks, maintain trackers and documentation, participate in recurring 3PL calls, and proactively flag exceptions or issues requiring attention.

What You Bring

• Logistics Experience: 1+ years of experience supporting logistics, fulfillment, order management, inventory operations, 3PL operations, or a similar function.
• 3PL & Carrier Experience: Hands-on experience working with 3PLs, warehouses, shipping carriers, or fulfillment partners and resolving day-to-day order/shipment issues.
• Spreadsheet Proficiency: Strong proficiency with Excel or Google Sheets for operational tracking, reconciliation, and basic data analysis.
• Platform Adaptability: Comfortable learning and navigating multiple operational platforms, including ERP, WMS, order management, or 3PL systems.
• Communication & Autonomy: Strong written communication skills and the ability to independently coordinate with internal teams and external logistics partners with low need for oversight.
• Schedule: Ability to work autonomously and consistently during Eastern Time business hours, including meeting time-sensitive daily fulfillment cutoffs.

Bonus Points if:

• You have experience supporting an eCommerce, consumer product, or DTC business with multiple fulfillment locations.
• You have experience with ShipStation and/or similar shipping and order management platforms.
• You're familiar with Tableau, specifically navigating existing dashboards and retrieving operational data.
• You have experience handling shipping claims, lost packages, or carrier escalations (e.g. with UPS or other parcel carriers).

What We Offer

At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world's best brands scale. We believe that the right talent, placed in the right role, changes everything — and that starts with how we take care of you.

We support your life inside and outside of work with a comprehensive benefits package:

• Fully Remote: 100% Remote work environment, never fight traffic again
• Health Coverage: HMO or Healthcare Stipend (depending on location) after 90 days of service
• Time to Recharge: 7 Paid Holidays and up to 6 PTO days per year
• Family First: Parental leave after 1 year of service

We offer additional incentives for go-getters and proven performers!

• $25 monthly perfect attendance bonus
• Performance bonus
• Anniversary bonus ($100 at 1 year; $200 at 2 years)
• Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client

Your Application Roadmap

You've applied, now let's get to work. Here's the play-by-play:

• Step 1 Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles.
• Step 2 Recruiter Interview: If we believe we have a great client match, we'll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick.
• Step 3 Online Assessment: This is your chance to shine! You'll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you.
• Step 4 Match Interview: You'll meet with one of our Senior Leaders for a deep-dive validation to ensure we're matching you with the right opportunity. This is your moment to bring your A-game and really shine — it's the final step for many of our roles!

Depending on the client, there are sometimes 2 additional steps:

• Step 5 15-min Prep Call: We've got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you're 100% ready.
• Step 6 Client Interview: You'll meet the client to discuss how you'll help them scale and succeed. Bring your metrics and be on your A-game — this is your last chance to make a great first impression!

Join our 100% remote global team today, and grow with GrowthAssistant!

GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.