Who We Are

GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.

The Opportunity

We're hiring a Shopify Operations Assistant to support a growing eCommerce operation managing high-volume order workflows on Shopify through an active platform migration. You'll review roughly 300 orders a day to verify fulfillment, cross-reference against source data to flag discrepancies, and QA website functionality after developer fixes. It's a detail-first role where accuracy is paramount — with room to grow into broader order operations and QA workflows as the migration progresses and scope expands.

What Your Day-to-Day Will Look Like

• Order Verification: Review roughly 300 Shopify orders daily to verify fulfillment status, cross-referencing each against a provided source sheet.
• Discrepancy Flagging: Flag unfulfilled or discrepant orders to the internal team, then log and communicate each one clearly within the team's ticketing/project management system.
• Website QA: QA website functionality after developer fixes by following step-by-step ticket instructions to confirm issues are resolved on the front end, using client-provided training and SOPs.
• Room to Grow: As the Shopify migration progresses, take on expanded order operations, additional QA workflows and data entry, and light direct interaction with the end client on order-related clarifications.

What You Bring

• Shopify Experience: 1+ years interacting with Shopify's backend in any capacity (order ops, CX, fulfillment support, or direct admin work).
• Attention to Detail: Exceptional attention to detail with an accuracy-first mindset and strong validation skills suited to high-volume daily QA work.
• Independent Execution: Comfortable executing SOPs and step-by-step instructions independently with minimal oversight.
• Availability: Available 11:00 AM to 8:00 PM ET.

Bonus Points if:

• General technical aptitude for working with non-Shopify systems and integrations / APIs
• Prior experience in eCommerce order operations, fulfillment QA, or replatforming support
• Familiarity with project management or ticketing tools

What We Offer

At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world's best brands scale. We believe that the right talent, placed in the right role, changes everything — and that starts with how we take care of you.

We support your life inside and outside of work with a comprehensive benefits package:

• Fully Remote: 100% Remote work environment, never fight traffic again
• Health Coverage: HMO or Healthcare Stipend (depending on location)
• Time to Recharge: 7 Paid Holidays and 6 PTO days/year
• Family First: Dedicated Maternity and Paternity Leaves

We offer additional incentives for go-getters and proven performers!

• $25 monthly perfect attendance bonus
• Performance bonus
• Anniversary bonus ($100 at 1 year; $200 at 2 years)
• Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client

Your Application Roadmap

You've applied, now let's get to work. Here's the play-by-play:

• Step 1 Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles.
• Step 2 Recruiter Interview: If we believe we have a great client match, we'll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick.
• Step 3 Online Assessment: This is your chance to shine! You'll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you.
• Step 4 Match Interview: You'll meet with one of our Senior Leaders for a deep-dive validation to ensure we're matching you with the right opportunity. This is your moment to bring your A-game and really shine — it's the final step for many of our roles!

Depending on the client, there are sometimes 2 additional steps:

• Step 5 15-min Prep Call: We've got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you're 100% ready.
• Step 6 Client Interview: You'll meet the client to discuss how you'll help them scale and succeed. Bring your metrics and be on your A-game — this is your last chance to make a great first impression!

Join our 100% remote global team today, and grow with GrowthAssistant!

GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.