Who We Are

GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.

The Opportunity

Level up your operations career as a Senior E-commerce Operations Specialist! We’re looking for an organized and proactive professional to support a top U.S.-based hardware procurement operation. In this role, you will be the primary point of contact for global hardware orders, shipping coordination, and vendor communication.

If you enjoy solving complex operational puzzles and ensuring logistics run like clockwork, this is the perfect opportunity. You will play a mission-critical role in managing device lifecycles and ensuring high-stakes hardware deliveries reach their destinations worldwide.

What Your Day-to-Day Will Look Like

• Device Logistics & Order Support: Manage day-to-day hardware orders (laptops, monitors, etc.) and coordinate with shipping partners to resolve delivery issues, reroutes, or lost packages.
• Reporting & Operational Monitoring: Compile vendor reports, validate operational data using Excel/Google Sheets, and monitor dashboards for inconsistencies to ensure a single source of truth.
• Vendor & Distributor Coordination: Act as the lead liaison to confirm inventory availability and pricing with vendors, ensuring all submissions meet strict deadlines.
• Catalog & Product Data Management: Maintain the company’s hardware product catalog, updating descriptions, specs, and pricing to ensure 100% data accuracy.
• Cross-Team Collaboration: Proactively communicate with internal operations via Slack and Google Workspace to identify and implement process improvements.
• Problem Resolution: Take ownership of "lost in transit" cases and logistics bottlenecks, providing real-time solutions to maintain operational flow.

What You Bring

• Experience: 3+ years of experience in E-commerce operations, Logistics coordination, or IT/Hardware operations.
• Logistics Expertise: Proven track record in handling order fulfillment, shipping logistics, and device lifecycle workflows.
• Technical Skills: Advanced Excel or Google Sheets skills (data validation, formulas) and experience navigating complex vendor portals.
• Communication: Exceptional written communication and the ability to coordinate effectively across international teams.
• Mindset: A proactive "owner" mindset with the ability to remain calm and effective in time-sensitive, high-pressure situations.
• Availability: Ability to work U.S. Business Hours (CST / EST).

Bonus Points if:

• You have experience with BI tools such as Looker or Tableau.
• You have previously worked with payment platforms like Stripe.
• You have specific experience in hardware procurement or IT asset management.
• You have experience documenting SOPs for logistics and fulfillment workflows.

Salary Range: $8.00 - $9.50/hour (Final offer based on skills and experience matched to role requirements)

What We Offer

At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world’s best brands scale. We believe that the right talent, placed in the right role, changes everything - and that starts with how we take care of you.

We support your life inside and outside of work with a comprehensive benefits package:

• Fully Remote: 100% Remote work environment, never fight traffic again
• Health Coverage: HMO or Healthcare Stipend (depending on location)
• Time to Recharge: 7 Paid Holidays and 6 PTO days/year
• Family First: Dedicated Maternity and Paternity Leaves
• Work Setup: 100% permanent work-from-home

We offer additional incentives for go-getters and proven performers!

• $25 monthly perfect attendance bonus
• Performance bonus
• Anniversary bonus ($100 at 1 year; $200 at 2 years)
• Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client

Your Application Roadmap

You’ve applied, now let’s get to work. Here’s the play-by-play:

• Step 1 Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles.
• Step 2 Recruiter Interview: If we believe we have a great client match, we’ll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick.
• Step 3 Online Assessment: This is your chance to shine! You’ll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you.
• Step 4 Match Interview: You’ll meet with one of our Senior Leaders for a deep-dive validation to ensure we’re matching you with the right opportunity. This is your moment to bring your A-game and really shine - it’s the final step for many of our roles!

Depending on the client, there are sometimes 2 additional steps:

• Step 5 15-min Prep Call: We’ve got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you’re 100% ready.
• Step 6 Client Interview: You’ll meet the client to discuss how you’ll help them scale and succeed. Bring your metrics and be on your A-game - this is your last chance to make a great first impression!

Join our 100% remote global team today, and grow with GrowthAssistant!

GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All employment decisions are based on qualifications, merit, and business need.