Who We Are

GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.

The Opportunity

We're hiring a Business Operations Assistant to join a venture-backed proptech/fintech platform that streamlines deposit processing, account verification, and bank-linking for renters — owning recurring operational workflows tied to customer account setup and deposit processing, triaging renter support requests and verification documents with speed and accuracy, and turning nuanced business rules into clear, evolving SOPs as the company scales.

What Your Day-to-Day Will Look Like

• Operational Workflow Management: Monitor and manage recurring operational workflows tied to customer account setup and deposit processing, including manual intervention tasks that require human oversight.
• Customer & Renter Support: Support customer-facing questions on account setup, bank linking, and deposit status, and help triage and resolve renter support requests with speed, professionalism, and accuracy.
• Verification & Exception Review: Review customer-submitted verification documents and follow internal workflows for approval or escalation, tracking edge cases and operational exceptions so nothing slips through the cracks.
• Task Queue Management: Assist with daily and weekly operational task queues as transaction volume grows, and shadow internal team members during onboarding to learn nuanced workflows and business rules.
• SOP Documentation: Document recurring workflows into clear SOPs and continuously update and improve them as internal processes evolve.
• Process Improvement: Surface process inefficiencies and recommend ideas for simplification, helping maintain organized task tracking and follow-up across multiple short-cycle responsibilities.

What You Bring

• Operations Experience: 2+ years of experience in operations, customer support, business operations, virtual assistance, or a similar execution-heavy role.
• Communication: Excellent written English and professional communication skills.
• Detail & Organization: Extremely detail-oriented with strong organizational habits, comfortable handling repetitive but important workflows with high accuracy.
• Multitasking: Able to manage many small tasks across the day without losing track of priorities, navigating new tools and unfamiliar workflows resourcefully.
• Process Documentation: Strong comfort with process documentation and SOP creation, applying judgment within clear guidelines.
• Discretion & Professionalism: High level of discretion, professionalism, and trustworthiness when working with sensitive customer information, comfortable in a startup environment.

Bonus Points if:

• Experience supporting a fintech, proptech, financial services, banking, real estate, or compliance-related business
• Experience handling customer onboarding, KYC workflows, document verification, or operational review processes
• Familiarity with startup environments and fast-changing operational workflows
• Experience identifying workflow inefficiencies and helping improve internal processes
• Exposure to AI tools or workflow automation tools
• Experience working inside project management systems such as Linear, Notion, or similar tools

What We Offer

At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world's best brands scale. We believe that the right talent, placed in the right role, changes everything — and that starts with how we take care of you.

We support your life inside and outside of work with a comprehensive benefits package:

• Fully Remote: 100% Remote work environment, never fight traffic again
• Health Coverage: HMO or Healthcare Stipend (depending on location) after 90 days of service
• Time to Recharge: 7 Paid Holidays and up to 6 PTO days per year
• Family First: Parental leave after 1 year of service

We offer additional incentives for go-getters and proven performers!

• $25 monthly perfect attendance bonus
• Performance bonus
• Anniversary bonus ($100 at 1 year; $200 at 2 years)
• Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client

Your Application Roadmap

You've applied, now let's get to work. Here's the play-by-play:

• Step 1 Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles.
• Step 2 Recruiter Interview: If we believe we have a great client match, we'll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick.
• Step 3 Online Assessment: This is your chance to shine! You'll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you.
• Step 4 Match Interview: You'll meet with one of our Senior Leaders for a deep-dive validation to ensure we're matching you with the right opportunity. This is your moment to bring your A-game and really shine — it's the final step for many of our roles!

Depending on the client, there are sometimes 2 additional steps:

• Step 5 15-min Prep Call: We've got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you're 100% ready.
• Step 6 Client Interview: You'll meet the client to discuss how you'll help them scale and succeed. Bring your metrics and be on your A-game — this is your last chance to make a great first impression!

Join our 100% remote global team today, and grow with GrowthAssistant!

GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.